Car Dealers Reel From Cyberattack on $1.2 Trillion Market (2)

A dealership in Phoenix is handwriting paper contracts and gauging creditworthiness with guesswork. A Jeep owner in Alabama keeps calling about when a replacement part will be in stock. A family in New Jersey is waiting for word on when they can take delivery of their new Audi.

Such is life for auto retailers and their customers across the US and Canada since CDK Global — a software provider to some 15,000 dealers — was waylaid by debilitating cyberattacks that began <-bsp-bb-link state="{"bbDocId":"SFD5W1T0AFB4","_id":"00000190-3c55-d497-a7fb-fc5dbbb20000","_type":"0000016b-944a-dc2b-ab6b-d57ba1cc0000"}">June 19. CDK warned on Thursday that a second incident is likely to keep its systems down for ...